POLICY STATEMENT

Shipping and Delivery

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1. Shipping quotes are valid for 30 days unless otherwise stated.

2. Harbottle Audio reserves the right to change or alter the terms of the shipping quote or the quote itself.

   • ​The quote may increase or decrease due to market fluctuations.

3. Duties and Customs fees are not included, please check with your government import agency for import fees​.

4. The customer is responsible for clearing access to the delivery door. If the pathway to your door is not clear and free from obstructions, your item may be delayed or not delivered. 

5. When an order is considered to be shipped is when the shipping documents are created. From that point on, shipping logistics and organization is handled by the shipping company. Logistics and trucking can take time to organize and is out of our control, we request your understanding.

6. We buy Door to Door delivery service. DO NOT ASSIST THE DELIVERY PERSON.

   • If the delivery person can not complete the delivery by getting the shipment to your door or is not using the proper equipment and is struggling, they are the ones that have to rectify the situation, not you.

   • If they are being stubborn and/or looking hopeless and ask for help, remind them that the conditions of the service bought by Harbottle is Door to Door delivery and the laws that govern workplace safety dictate that they need the correct tools for the job.

   • Delivery services have policies that determine what kind of truck and piece of equipment is used for any given size and weight and delivery location. 

   • The weights and measures are provided so their company should provide the tools needed to complete the work as per the waybill or their dispatcher should reroute the delivery to a unit (truck) that is equipped for the work.

   • Government work laws are there to protect the worker. If they are ill equipped for the work and it is obvious, speak up out of concern for their well being.

   • If you interfere with the delivery, you may be held liable for the well-being of the delivery person in that you technically are assisting them in a way that prevents them from doing their job according to the workplace safety laws and the policies of their employer. 

7. ​All shipments must be inspected at the time of arrival.

8. Obvious damage must be reported within 48 hours and the package must be refused.

9. Non-obvious damage or performance issues must be reported within 15 days.

10. Damage of any kind or performance issues reported outside the stated time frame will not be taken into consideration.​

11. If the customer is not available to receive the product, they must provide an alternate shipping address with 2 weeks advance notice. Failure to notify Harbottle of changes in availability will result in any and all additional fees being charged back to the customer. 

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Domestic Shipping within Canada

1. When an order is considered shipped is when the shipping documents are created. From that point on, shipping logistics and organization is handled by the shipping company. Logistics and trucking can take time to organize and is out of our control, we request your understanding.

2. Shipping within Canada is handled by LTL or a limited number of couriers that handle heavyweight shipments.

3. There is no tracking information and no guarantees of delivery dates. This is because the shipping system for large items in Canada is one of the worst in the world as it is set up by territorial corperations instead of logic and reason.

4. Tracking services for LTL shipments is unreliable in Canada.

5. Shipping within Canada can take up to 2 weeks.

6. Postal codes with two zeros will have a surcharge added as these areas cost about double to deliver to.

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Order Policies

1. All sales are final.

2. Deposits are not accepted.

3. As our product is made to order with a certain level of customization, provisions for cancellations and refunds are not available.

4. All product is made to order, manufacturing lead times are part of the order process and will vary.

5. Posted lead times on this website and by email inquiry are estimates only.

6. All custom and prototype orders have a estimated 12 month lead time from the time payment of the order is completed, with provisos for extra time needed to complete the job to LDLC standards, unless otherwise noted. Target shipping dates are not a guarantee on prototype and custom work.

7. Change Orders:

   1. Change orders may be accepted with the understanding that the lead time will change.​

   2. Adding to, or upgrading the order will extend the lead time. 

   3. Changing the finish color or material will extend the lead time.

   4. Change orders may incur a processing fee.

   5. As points 7.1 to 7.3 are dependant on the amount of work to fit those changes into the build schedule and the changed demand on and stock quantities of parts, the lead time for the changed order will reset back to day zero and the order will be treated as a brand new order. 

   6. If 7.4 and 7.5 are conditions that you are not comfortable with, we advise that the order be left as origionally paid for. 

8. As our product is made to order, the confirmation of payment is an implied agreement between parties of an exchange of money for goods, as so our commitment is to deliver exactly what is paid for. 

9. Storage fees of $100 per item per month for a maximum of 3 months will be applied to all unclaimed orders after 10 days of completion of the order.

10. Storage fees for unclaimed orders will be added to the clients invoice. 

11. If the customer is unreachable, does not reply to emails, leaves a balance owing, within 3 months of completion of the order or the payment due date, the order and money paid will be forfeit and the item will become the property of Harbottle Audio Ltd. and will be liquidated.

12. Confirmation of your order is at the time when payment for the order clears the Harbottle Audio Ltd. bank account. 

    1. Once the order is confirmed as paid, the order will be logged in the build schedule.​

13. Payment terms are upon receipt of the invoice plus 7 days, unless otherwise stated in the invoice. 

    1. Incomplete payments will delay the order until the balance is paid. 

    2. Orders/Items will not ship until the client account balance is $0.00

    3. Harbottle Audio Ltd reserves the right to cancel unpaid invoices once the payment term has lapsed.

14. Payment methods are available in the invoice. 

15. Harbottle Audio Ltd is not responsible for misdirected funds and additional fees imposed by banking institutions or governments.

16. Only CAD is accepted. If a non- Candadian currency is sent, please expect to be charged for all applicable banking fees and surcharges. 

17. Acceptance of these terms and conditions is considered to show of intent to do business.

18. Payment of the invoice is considered to be acceptance of the terms and conditions in whole.

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Customer Notices

1. Harbottle is committed to delivering our customer orders with open lines of communication.

2. We do not conduct business on social media or on messaging platforms; all sales inquires must be conducted through email.

3. We will answer questions through text SMS, phone calls, or our WhatsApp account as we are able.

   1. All communications via phone, WhatsApp, or SMS text are non-binding and are not referred to for order purposes.

   2. Please note that there is a possibility that your text message or WhatsApp message may be missed or not replied to.

4. Third party shipping or freight must be conducted through the purchaser. Harbottle Audio does not take responsibility for customer directed shipping and freight arrangements.

5. Our customers can expect:

   • Follow up phone calls and emails on or around the day of delivery and after.​

   • Candid conversations about their product and audio system goals.

   • Advise to an appropriate degree.

6. All Harbottle product is engineered for the purpose of fitting our engineering model: "Low Distortion and Low Compression". As this engineering model governs our quality control measures, corners will not be cut.

7. Harbottle Audio does not engage in "comparison shopping" our product against other commercial offerings. Comparing our product to other commercial offerings involves the purposeful misapplication of data and thus is a false representation of our product, which is tantamount to misleading the customer and/or falsely advertising our product.

8. Subwoofer setup:

   1. The client is responsible for the setup and integration of the subwoofer.

   2. Harbottle does not offer advise or assistance with AVR's or processor units. Please contact the manufacturer.

9. DIY notices:

   1. We will not help a diyer replicate the exact unit performance of a Harbottle finished subwoofer. To do this is a conflict of interest with our finished product.

   2. You can buy our drivers for diy use but the advantage of diy is that you can tailor the final product to meet your needs, and is intrinsically part of the diy process to determine for yourself (with or without the help if the diy community) what your needs are, design or find the enclosure and amplification to suit.  

   3. If the customer would like the same or even higher level of customization that is possible but without having to do it yourself, you can turn to the Made to Measure systems we offer or to Funk Audio as that is what these services offer.

   4. All diy direction is contained in the FAQ section of out website, and it is full of information that has been proven to help many people make the key decisions for their diy project.

10. Harbottle Audio does not have a sales department and will never have a sales department.

11. Harbottle Audio will always take the time to teach customers the engineering principals that make our product different.

12. Harbottle Audio does not push customers to buy product.

13. The client is encouraged to read the Engineering LDLC section of the website in order to fully understand the engineering of Harbottle product.

14. Client information including country of origin, and all information relating to the clients interests is strictly confidential.

    1. Clients that commission work from Harbottle Audio have a right to privacy and that right is honored by Harbottle regardless if the customer exercises that right.

    2. All design commissions are prefaced with a Confidentiality Agreement that protects the transaction of information and sets the stage for the client to purchase the confidential information free from bias.

    3. We firmly believe that these measures maximize the clients earning potential by allowing them the protected right to converse freely with Harbottle without fear of mismanagement of the client/designer relationship.

    4. Access to client information is only permitted by court order.

15. It is the responsibility of the person/s or business initiating business with Harbottle Audio Ltd to read and understand the aforementioned.

    1. If the person/s or business initiating business with Harbottle Audio Ltd does not understand this policy statement, it is their responsibility to contact Harbottle Audio Ltd to seek clarification.

    2. Harbottle Audio Ltd is not liable in the event that a person or business does not consult this policy statement in its entirety prior to completing their purchase.

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